Preventative maintenance can be a costly expense for fleets if it is not properly managed. Donlen’s new eCoupon program delivers comprehensive electronic service notifications to your drivers’ tablets or smartphones when it is time for their vehicles to be serviced − improving preventative maintenance compliance and National Account utilization for an overall reduction in maintenance costs.
eCoupon builds on the proven benefits of Donlen’s existing SafeCare preventative maintenance Coupon Book program. It elevates the effectiveness through the use of innovative technology and eliminates the need for drivers to bring their paper coupon into the shop.
eCoupon ties together the maintenance history data of a vehicle, driver location data, and Donlen’s National Account vendor network in a unique and powerful way to drive financial and productivity benefits for our customers.
Optimized Service Schedule
Fleet vehicles frequently deviate from on-time preventative maintenance as fleet drivers typically need to find room in their work schedule to bring their vehicle into a shop. Therefore, statically followed service intervals have limited impact in reducing the over- or under-maintenance of a vehicle. Donlen’s eCoupon addresses this issue. eCoupon continuously screens the maintenance history of a fleet vehicle and resets the counter after a preventive maintenance service is performed. Only when a vehicle reaches the next service interval (based on days or miles) will an eCoupon email be sent to the driver. The eCoupon will only list those services that are actually due based on the vehicle’s maintenance history. At Donlen, we call it “Smart Send Functionality”.
“We put data and technology to work to create real value for our customers”, said Oliver Zerhusen, Director of Maintenance & Accident at Donlen. “The Smart Send Functionality enables our customers to reduce preventative maintenance costs by optimizing the service schedules of their fleet vehicles”
Reduced Service Costs
Donlen’s eCoupon is tied to our nationwide network of 20,000 National Account maintenance vendors that provide preventative maintenance services at reduced costs and improved downtime compared to independent maintenance vendors. eCoupon shows the location and addresses of the National Account vendors that are closest to your driver’s location. Providing an address where the service can be done makes the maintenance process convenient for drivers and cost efficient for our customers.
“We have seen reductions in overall maintenance spend of up to 6% for fleets using our eCoupon”, said Zerhusen. “With maintenance costs being one of the highest vehicle expense categories, those cost reductions translate into tangible bottom line improvements for our customers.”
With eCoupon, drivers get progressively more aware of which maintenance vendors to use for scheduled repairs and services. Additionally, drivers don’t need to think about when to bring a vehicle in for service as the eCoupon will tell them exactly when to do so. Besides the financial benefits for our customers, drivers equally benefit by being just a little less distracted, enabling them to focus on their work and get more done.