Hurricane Florence: Information And Updates For Your Fleet

This page will be updated as we receive new information, so check back regularly for the most current announcements. 

September 14, 2018 12:55 p.m. CDT

Hurricane Florence is moving through southeastern North Carolina, and catastrophic flash flooding will continue to hammer the Carolinas along with intense rain and wind. Please consider the following information so that we may see your drivers and their loved ones emerge safe and sound after the storm clears.

South Carolina Tolls:

We’ve been informed that South Carolina has suspended all toll collection due to the hurricane. Toll centers for the North Carolina QuickPass will be closed but tolls will still be invoiced or charged to existing toll accounts. We will continue to monitor for any changes. 

Donlen Contact Center:

We are fully staffed and ready to assist your drivers. They can call us at 1-800-323-1483 or through our DonlenDriver mobile app available in the App Store, or on Google Play.

Partner Updates:

Toyota:

On Tuesday 9/10/18, Southeast Toyota stopped shipping vehicles to dealers/locations in the hurricane’s path. This area included all stores east of interstate 95 in South Carolina and all stores east of interstate 85 in North Carolina.  Currently, they have a total of 24 dealerships that are closed for business, and these stores are actively involved in hurricane preparations. Tomorrow, all these stores will be completely closed. 

While Florence has been downgraded, the biggest concern is the expected rainfall due for this area. It is anticipated that heavy flooding will affect areas directly in the hurricane’s path. All dealers have been doing their very best to secure vehicles in high ground areas. 

All other areas within Southeast Toyota are operating as business as usual.  They will communicate updates as they become available and appreciate everyone's concern for their associates located in the hurricane's path.

Here are the official evacuation zones from NC and SC governors.


September 13, 2018 2:10 p.m. CDT

We have continued to track the forecasted path of Hurricane Florence and can confirm that the Hurricane is spreading rain and wind into the Carolinas. The center of the storm will approach the coasts of North and South Carolina later today. From there, it is projected to move near or over the coast of southern NC and northeastern SC, followed by a slow movement across portions of eastern SC on Friday night through Saturday night. The maximum sustained winds of the storm have decreased to 105 mph, which can still be quite dangerous to those not prepared for the intensity of the storm. We want to see your drivers and their loved ones emerge safe and sound after the storm clears, so please consider the following:

Donlen Contact Center:

We are fully staffed and ready to assist your drivers. They can call us at 1-800-323-1483 or through our DonlenDriver mobile app available in the App Store, or on Google Play.


September 12, 2018 2:00 p.m. CDT

We continue to actively track the progress of Hurricane Florence, which is still being classified as a dangerous Category 4 hurricane. Weather.com forecasts say that Hurricane Florence will move slowly across the Carolinas and Southeast US through Saturday. This will produce catastrophic flash flooding and life-threatening storm surges. Florence’s remnants may linger in parts of the Southeast until early next week. We want your drivers and loved ones to be safe, so please consider the following:

Vehicles Being Secured for Auction:

Due to the incoming hurricane, requests for securing units for auction sale will be delayed due to evacuations. We will provide more information as it develops.

Fuel:

  • It is recommended that you top off all vehicles with fuel in order to ensure that your evacuation continues if you run into fuel shortages.
  • Fleet managers may want to consider setting “emergency limits” on fuel cards for drivers who may be buying more fuel than usual in order to escape the storm. As a reminder, you can increase your fuel limit temporarily by contacting your Donlen account manager.
  • If you do set emergency limits, be sure to set a reminder to switch back to a normal limit once the emergency has passed.

Preparation Tips and Important Links:

Please forward these links to your employees who are in the path of the hurricane.

Donlen Contact Center:

We are fully staffed and ready to assist your drivers. They can call our Maintenance Contact Center at 1-800-323-1483 or through our DonlenDriver mobile app available in the App Store, or on Google Play. Our Driver Contact Center reps are available during normal business hours, and calls will be automatically routed to our maintenance contact center reps after hours to make sure your drivers get the support that they need.

Partner Updates:

FCA:

FCA is beginning to hold vehicles for the South Carolina area at origin to limit additional vehicles being sent to the affected area. This will avoid putting more vehicles at risk and prevent a backlog of vehicles being in the area that may not be able to deliver to dealer. They are moving vehicles out of low lying areas and away from drainage sites to limit risk associated with potential flooding.

Toyota:

On Tuesday 9/11 – South East Toyota stopped shipping vehicles to all stores in South Carolina located east of interstate 95.  In North Carolina, they stopped shipping vehicles to stores east of interstate 85.  The rationale for both actions are the result of the emergency orders enacted by the respective governors in NC & SC regarding flood & evacuation zones.
 
They do not believe the exposure to fleet vehicles is large as the coastal areas in these states are not heavy volume Toyota Executive Delivery dealerships. They will continue to monitor the situation and will update you accordingly as information becomes available. Their number one concern is for the safety of the citizens and business partners in the affected areas.

Goodyear:

Goodyear has established a priority hotline for emergency responses during and after the storm. The Goodyear Storm Priority program is designed to provide escalated truck tire support for utility trucks and other fleet assets working on infrastructure and emergency responses related to the storm. You can request this service via Donlen’s maintenance program where one of our advisors will get you in touch with Goodyear 24/7.

AutoDriveaway:

AutoDriveaway, a key transportation partner, is keeping an eye on the developments of this potentially deadly hurricane as it continues to maintain its current trajectory. Their local offices are further inland from the projected land-fall site and should be out of harm’s way, with exception to the volume of rain resulting from the storm. As of now, they are in a business-as-usual pattern. They have scanned their system and there does not appear to be many new requests in the initial projected path. However, this could potentially change as the storm shifts up the Eastern seaboard.

PARS:

Hurricane Florence is scheduled to impact services in the areas of South Carolina, North Carolina, and Virginia later this week. PARS is closely watching the track of the storm to determine the risk to their drivers relocating vehicles and the safety of storage vehicles.   

They do expect that there may be delays to some East Coast moves, but there aren’t any immediate concerns regarding stored vehicles given their locations on the East Coast. Contingency plans are being implemented to ensure that deliveries arrive at their final destinations as quickly as conditions permit.

IAA Auctions:

Real Estate: As of today, IAA has secured a significant amount of additional property to handle the expected high volume of vehicles. This includes 300 acres in North Carolina, 250 acres in Virginia, and 170 acres in South Carolina, providing capacity for over 100,000 vehicles with more to come. In addition, IAA branches within the potential impact area are preparing for the storm and organizing for the upcoming vehicle influx.

Towing: IAA’s entire national Catastrophe Towing Network has been put on standby. They already have nearly 1,000 trucks committed for the recovery efforts and will continue to add more over the next few days.  Trucks will be available to pick up vehicles as soon as the storm clears and the impacted areas are accessible.

IAA CAT Team: Members of the IAA CAT Services Team are being deployed and will be positioned throughout the region. An additional 400 IAA volunteers are on standby to handle the expected high volume of vehicles. Additional staff and equipment will be mobilized to the affected areas, and call centers are prepared to work extended hours.

SXM:

As a public service to those in the path of Hurricane Florence, SiriusXM and The Weather Channel are teaming up to provide a live simulcast of The Weather Channel on SiriusXM channel 145 From Thursday, September 13 at 6 am ET through Saturday, September 15 at 12 pm ET.  This is active on any SXM capable radio regardless of if the vehicle has a current subscription.


September 11, 2018 12:10 p.m. CDT

We have been actively tracking Hurricane Florence as it’s expected to strike the Carolinas on Thursday and continue into early Friday. The Category 4 hurricane has triggered storm surge watches, which can be life-threatening. Massive inland rainfall flooding is expected to last into next week. Strong tropical storm force winds could arrive as late as Wednesday night. The safety of your employees and their families is very important, so please pass this information on to your drivers.

Donlen Contact Center Staffed to Help Impacted Drivers

To support calls from impacted drivers, the Donlen contact center is fully staffed and ready to assist. Drivers can call the contact center at 1-800-323-1483 or through our DonlenDriver mobile app.

Download the DonlenDriver mobile app in the App Store, or on Google Play

Fuel:

In the event of a fuel shortage, please keep the following in mind:

  • It is recommended that you top off all vehicles with fuel in order to ensure that your evacuation continues if you run into fuel shortages.
  • Fleet managers may want to consider setting “emergency limits” on fuel cards for drivers who may be buying more fuel than usual in order to escape the storm. As a reminder, you can increase your fuel limit temporarily by contacting your Donlen account manager.
  • If you do set emergency limits, be sure to set a reminder to switch back to a normal limit once the emergency has passed.

Automotive Fleet has released an article on how the fuel national average price has increased 1 cent with Hurricane Florence approaching. Read the article here.

Preparation Tips and Important Links:

To prepare your drivers and their families, please share this valuable information. 

Updates from OEM Partners:

GM

  • GM Logistics is monitoring the storm, along with GM International logistics, CSX railway, and the VDC management teams. In areas where evacuations were ordered already, the local carriers have stopped delivering vehicles.
  • Vehicles at the Vehicle Distribution Centers (VDC’s) will be moved if needed, and possible, to higher ground. Vehicles on railcars will be left on the railcars, with the railcars locked down.
  • GM will determine when railcar delivery into impacted areas will cease, and trains will be held at interchanges outside of impacted areas, or kept at the plant.
  • GM International logistics will monitor vessel loading/unloading at impacted ports. Vessels may be kept at sea until the storm passes.
  • GM does not remove vehicles already delivered to a dealer.

Ford:

Due to Hurricane Florence, Ford will be holding vehicles at the Origin Plants going to the following three ramps: Winston-Salem, Dixianna (SC) and Petersburg (VA).  

Donlen will continue to monitor the situation. Stay safe.