Hurricane Michael - Info for your Fleet

This page will be updated as we receive new information, so check back regularly for the most current announcements. 

October 16, 2018 4:40 p.m. CDT

Almost a week after Hurricane Michael hit the Florida Panhandle, thousands remain without power, many structures lay in ruin in the hardest hit areas, and some residents still can’t go home. We’re committed to sharing content from our valued partners that can help your drivers in impacted areas.

Partner Updates:

GM received on 10/16/18 at 8:18am

GM Activates OnStar in All Vehicles for Hurricane Michael

When Hurricane Michael arrived fast on the heels of Hurricane Florence, GM already was hard at work helping those impacted by these strong storms. OnStar has approximately 152,000 retail and fleet customers in the affected area. There are nearly 310,000 connected GM vehicles in the impacted parts of Florida, Alabama and Georgia.

To help keep people in the path of Hurricane Michael safe, General Motors activated OnStar Crisis Assist services for owners of all properly equipped Chevrolet, Buick, GMC and Cadillac vehicles in the impacted region. By pushing the blue button in their vehicles, they can access OnStar Advisors who are ready to help 24/7 with the following services:

  • Coordinating emergency rescue and evacuation services.
  • Routing away from danger.
  • Connecting callers with loved ones, family and friends.
  • Directing to available resources like shelter, food and water.
  • Booking hotel rooms where feasible.
  • Handling “Good Samaritan” calls to help others impacted.
  • Providing hands-free calling minutes.
  • Adding data for available in-vehicle Wi-Fi Hotspot (data plans provided by AT&T).

October 10, 2018 12:35 p.m. CDT

Hurricane Michael is expected to make landfall along Florida’s northeastern Gulf Coast today according to www.weather.com. It is close to a catastrophic Category 4 hurricane with a massive storm surge and 100-145 mph winds, not just near the coast, but also inland that could leave areas without power for over a week.

If your drivers have been notified that their home is in an evacuation zone, Donlen would like to urge them to heed these warnings and evacuate with their families. Stay safe.

Donlen Contact Center:

We are fully staffed and ready to assist your drivers. They can call us at 1-800-323-1483 or through our DonlenDriver mobile app available in the App Store, or on Google Play.

Fuel Recommendation:

  • It is suggested that you top off all vehicles with fuel in order to ensure that your evacuation continues if you run into fuel shortages.
  • Fleet managers may want to consider setting “emergency limits” on fuel cards for drivers who may be buying more fuel than usual in order to escape the storm. As a reminder, you can increase your fuel limit temporarily by contacting your Donlen account manager.
  • If you do set emergency limits, be sure to set a reminder to switch back to a normal limit once the emergency has passed.

Helpful Links:

To prepare your drivers and their families, please share this valuable information. 

Partner Updates:

GM received on 10/9/18 at 3:29pm

  • GM Logistics is monitoring the storm, along with the railroad provider, and the Vehicle Distribution Centers’ (VDC’s) management teams.  In areas where evacuations were ordered already, the local carriers have stopped delivering vehicles.
  • Vehicles at the Vehicle Distribution Centers (VDC’s) will be moved if needed, and possible, to higher ground.  Vehicles on railcars will be left on the railcars, with the railcars locked down.
  • GM will determine if/when railcar delivery into impacted areas will cease, and if needed, trains will be held at interchanges outside of impacted areas, or kept at the plant.
  • GM International logistics does not anticipate Port Jacksonville to be impacted.
  • GM does not remove vehicles already delivered to a dealer.

 


 

October 9, 2018 1:15 p.m. CDT

Hurricane Michael has been upgraded to a Category 2 storm, and it is expected to make landfall in Florida on Wednesday as a Category 3 hurricane.

The storm’s wind speed is currently pushing 100 mph and is expected to hit coastal Florida, particularly the Panhandle and Big Bend areas, with “life-threatening” surges of ocean water as well as heavy rain and destructive winds.

If you’ve been notified that your home or business is in an evacuation zone, Donlen would like to urge you to heed these warnings and evacuate with your families. We care deeply about the safety and well-being of our customers and would like to see you emerge safe and sound after the storm clears.

Fuel Recommendation:

  • It is suggested that you top off all vehicles with fuel in order to ensure that your evacuation continues if you run into fuel shortages.
  • Fleet managers may want to consider setting “emergency limits” on fuel cards for drivers who may be buying more fuel than usual in order to escape the storm. As a reminder, you can increase your fuel limit temporarily by contacting your Donlen account manager.
  • If you do set emergency limits, be sure to set a reminder to switch back to a normal limit once the emergency has passed.

Although the storm is heading through the Gulf, Michael is not expected to significantly impact refining infrastructure located in Texas and Louisiana. Florida is generally isolated from the rest of the nation’s fueling infrastructure, which will confine the negative fuel impact to the state. However, many offshore crude drilling platforms have been shut down as a precaution, which could cause crude oil prices to move higher, impacting national (and even global) fuel prices.

Tolling Information:

  • Tolls have been suspended in Northwest Florida ahead of Hurricane Michael for the following facilities:
  • Mid-Bay Bridge and Spence Parkway (Okaloosa County)
  • Garcon Point Bridge (Santa Rosa County)
  • Bob Sikes Toll Bridge (Escambia County)
  • Orchard Pond Parkway (Leon County)

Vehicles Being Secured for Auction:

Requests for securing units for auction sale will be delayed due to evacuations. We will provide more information as it develops.

Donlen will continue to monitor the situation. Stay safe.